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Still have questions? Call us! (503) 233-8003, no phone trees, just humans.
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How long will my order take?
We say to allow 5-10 days for any order that can be placed through our site (up to 10,000 buttons).
Example, if you order on the 1st of the month,
your order will go in the mail sometime betwen the 5th and the 10th. At times our turnaround is faster,
but if you allow for 10 days plus shipping time you will definitely have your order.
If you have a specific deadline that's cutting it close do make us aware of it in the
"comments/special instructions" section of your order form or call us. Your deadline is truly important to us.
Shipping times vary depending on your geographic location. Click here for a pop up with maps and transit times
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I need my buttons fast, do you do rush orders?
Yes, we want to get you your buttons when you need them. Expedited orders usually require express shipping service
which does cost more. To have your order delivered by a specific date, faster than 10 days, call us to
get a quote and confirm delivery arrangements. If it can be done, it will be.
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I don't want to pay shipping, can I pick up my order?
Not a problem, just choose "customer pick up" for your shipping method during checkout. You will need to call ahead and have us authorize
your customer account for local pick-up.
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Can my order consist of multiple designs?
Yes! There is a 100 button per design minimum for orders containing more than 1 design. Buttons need to be ordered
in increments of 100. Price breaks are calculated by the total of each size. (example: a
500 1" button order may contain up to 5 different designs at the 500 piece
price rate).
If you order more than 1 design through EZ Design you will need to pay a set up fee for each design since we have to create it.
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How do I get you my artwork, I don't see anywhere to upload it?
You have to place an order before you can put files on our servers. When you place your order you will be given a link in your Order
Confirmation Summary to a folder where you can upload your artwork.
A link to the Order Confirmation Summary page is in your confirmation email if you leave that page before you put your artowrk up.
Be sure you read our
Artwork Guidlines and your files were prepared properly.
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I'm having trouble with the upload page for my order, what can I do?
Artwork may also be e-mailed to
art@oneinchround.com. Just reference your
Order number in the subject line or body of the e-mail.
If your artwork files are too large to email you could always FTP them to your own server and send us a link
to art@oneinchround.com we'll download your art,
or call us and we'll give you a generic One Inch Round FTP address to put them up to. You will need Fetch or an FTP application of some sort.
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What types of files do you accept?
Print resolution .tif, .psd, .eps, .pdf, .ai, .jpg (hiqh quality only!), .bmp, pretty much any file that can be opened with
Adobe Creative Suite (CS version 1) on a Macintosh.
The Artwork Guidelines page has everything
you need to know, please read it.
If you're a seasoned designer none of this will be foreign to you. If you're new or a beginner or amateur we feel we have done a pretty
extensive job of giving you the tools you'll need
to succeed with our templates and step by step PDF instructions.
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I'm having trouble with the artwork templates, how can I get help?
For technical support beyond the scope of the .PDF instructions included with the templates
you should call our offices during business hours
and an available One Inch Round designer will assist you as best they can. We're here to help you.
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I don't have Photoshop or Illustrator, how can I send my art?
Are you using Corell Draw or Quark? You're probably used to dealing with this, just export your file in a way that's compatible
with Illustrator(an editable .EPS or .PDF) or Photoshop (.tiff or other pixel image format). Just make sure your art/text is
outlined and your pixel images are high resolution. Follow the basic bullet points on the
Artwork Guidelines page.
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I'm using Microsoft Paint to design my artwork, will this work?
If you are using Paint, we don't recommend it. Paint only lets you design your art in the RGB color mode, which won't accurately
represent how your colors will print and there is no way to
control the resolution (your files will not look sharp enough). If you must use Paint, there is a work around.
When you set up your file, make the canvas or art area 10 inches. Allow 7.5 inches of that to be the image area, and the other
2.5" to be the bleed. When we get your artwork we can resample your images to make it the appropriate resolution and size.
Take a moment to read the
Artwork Guidelines page if you do not understand what bleed is.
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Can you design my buttons for me?
Yes! You should check out our EZ Design service. It will walk you through the process of getting us an idea of
how you want your buttons to look. Once an order is completed we create all the digital artwork files for you and send you
a proof for a modest fee of $5-$20.
If you need design assistance beyond the scope of EZ Design, call us for a quote, we have competitive hourly rates.
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